I am having trouble getting registered. Can someone help me? Randy March 22, 2023 17:07 Updated For online registration issues contact the ACTIVE Network’s customer support team at support@active.com or 877-228-4881. Related articles How can I add Race Extras (race day packet pick-up, wine festival passes, race photos, etc) to my registration? I can’t make the race. What options do I have? What is your refund policy? How can I transfer my entry to another participant?