I am having trouble getting registered. Can someone help me? Randy November 08, 2023 17:06 Updated For online registration issues, contact the ACTIVE Network’s customer support team at support@active.com. Related articles All you need to know about the Virtual Run What is your refund policy? How can I transfer my entry to another participant? Can I switch race distances? How can I add Race Extras (race day packet pick-up, iTabs, race photos, etc) to my registration?